handmade tensha beads

payments, shipping & returns
PayPal Acceptance Mark

Payments:

I accept credit card payments solely through Paypal. This ensures the security and privacy of your credit card information. All I am provided with is your name, mailing address and the details of your order.

Shipping:

FREE SHIPPING
on orders over $35.00 USA, $150.00 worldwide.

Packages are shipped via First Class Mail, both nationally and internationally. All US packages are mailed insured with delivery confirmation. Overseas shipments cannot be insured; however all parcels are processed with a customs form for proof of mailing and tracking. I strive to ship within 24 hours of receipt of your payment. Shipments are mailed Monday through Friday afternoons.

Shipping fees are set by the purchase totals below:

Purchase Total USA CANADA ALL OTHER COUNTRIES AUSTRALIA
$0.01 - $35.00: $3.50 $12.50 $14.50 $17.50
$35.01 - $150.00: FREE $12.50 $14.50 $17.50
$150.01 - and up: FREE FREE FREE FREE

Exchanges, Returns & Refunds:

I understand that sometimes an item will not meet your needs. Refunds are cheerfully given upon the return of my beads. You must contact me via email at tenshabeads@gmail.com within seven(7) days of receipt of the shipment in order to qualify for a refund. At that time I will provide you with simple return instructions and the appropriate return address. I will gladly refund all but your shipping fees.

Sales Tax:

NJ residents will automatically be charged 7% sales tax on all purchases at check-out.